Contact Gshoppe
We'd love to hear from you 👋
Have a question? Need help with an order? Just want to say hi? Whatever it is, we're here for you.
Ways to reach us 📞
Pick whatever works best for you. We're pretty flexible.
Call or WhatsApp
We respond fastest on WhatsApp — usually within minutes during business hours
Email us
info@gshoppe.co.ke — general questions
support@gshoppe.co.ke — order help
We reply within 24 hours
Visit our shop
Kimathi House, Room 303
Kimathi Street, Nairobi CBD
Business hours
But you can still reach us on WhatsApp on Sundays
Send us a message 💬
Fill out the form and we'll get back to you as soon as possible.
Find us on the map 🗺️
Quick answers to common questions ❓
How fast is delivery?
Order before 2 PM, we ship the same day. Nairobi deliveries take 1-2 days, other regions 2-4 days.
Can I return an item?
Yes. You have 7 days to return unused items in original packaging. Just contact us to start the process.
Do products have warranty?
Everything comes with a warranty. Duration varies by product — ask us about any specific item.
What payment methods?
M-Pesa, cards, bank transfer, or cash on delivery. Whatever works for you.
Do you do bulk orders?
Absolutely. Contact us for special pricing on bulk and corporate orders.
How do I track my order?
You'll get a tracking number via SMS and email once your order ships.
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